Free Delivery Over $400 (excluding sale items)

Refund policy

There will be no returns upon delivered goods.
To ensure the item condition is correct, we suggest you to view, inspect and sign our delivery note for having received the goods in good condition. For fabrics and custom made products, we suggest you to view in store. 

House of AnLi reserve the right to determine to best course of action.

Please bear in mind that computer browsers may present colours slightly differently, and colours may also appear differently according to your screen. Images displayed on the internet are a representation only, and we recommend seeing the product in our store, Tanglin Mall prior to ordering if you are unsure.

Missing, Damaged, or Incorrect Goods

All items must be signed for at the point of delivery. In signing the Delivery Order, you are acknowledging that you have received all good(s) delivered in good condition and they are in no way faulty or damaged. 

Should you receive goods that are damaged, faulty or incorrect upon delivery, we will replace or repair the item. We reserve the right to determine the best course of action.

Warranty Terms and Conditions

We, at House of AnLi source all our products from most reputable manufactures across Europe.

Fatboy

All Fatboy products are subject to the standard Fatboy factory guarantee period of (6) months. 

Please note; in the following cases, you cannot insist on replacement or repair or reimbursement of your product: 

Wear of an imprint on the material that occurs after a period of six months from the date of purchase (like the doggy bone on the Fatboy doggielounge); Gradual decrease in the volume of the filling (the EPS pearls), this is after all usual. (Note: an exception to this is a severe volume decrease under normal use within the first 6 months after purchase);
Water damage to the fabric product components. Fatboy products (except Fatboy Edison the Grand, subject to normal use) are not waterproof!
Damage caused by repairs not performed by Fatboy or someone appointed by Fatboy;
If changes or modifications have been made to the product; Incorrect maintenance;
If the product is used for purposes other than that for which the product is intended;
Wear and fading due to intensive outdoor use, such as products being left in the rain; it also applies for outdoor products that these, since the products are upholstered with fabric, cannot remain outside for an unlimited time.

Upholstered Furniture

Our Sofas are are made to order according to the customer’s taste. We use fine quality Belgian Linen for all our upholstery projects.

All of our sofas and armchairs are covered by a three (3) year structural warranty from the date of purchase. The warranty specifically relates to frames, suspension, and support, and ensures that your purchase is free of defective workmanship in furniture that is subject to normal application, and has been carefully maintained and used sensibly.

The filling inside our sofa covers or cushions will soften with normal use over time and conform to the shape of the user. This is considered normal wear, and is not considered a loss of resilience or a material manufacturing defect. In addition, this warranty doesn’t cover or include linen covers, since by their very nature, these fabrics are soft in texture and will crush, shade and mark more readily than most fabrics. These characteristics will in no way be considered as defective.

All of our fabrics are outsourced from most reputable manufactures in Belgium.

Many of our fabrics are created with natural materials, so there can be slight variations between batches and runs. The most common variation is in colour, although the actual variation is very slight.

Wooden Furniture

All our wooden furniture comes with a unique set of natural characteristics. So your products will always come with their own indentations, blocks, and fillings. We don’t try to hide these or select wood that comes without them. In fact we believe that they bring our pieces to life.

Our three (3) year warranty covers the structural integrity of all of our wooden furniture. We ensure the quality of our products with great care, and expect that they will provide a lifetime of beauty and enjoyment when they’re used normally in the home. Our wooden furniture is always for indoor use only, unless we state otherwise.

In climates around the world, the elements affect wood we use in different ways. Different conditions effect the way wood shrinks, expands, bows, splits, and changes color, and as such, we don’t offer a warranty on the elemental shifts in wood. Our pieces are made to be lived with, and as such, we offer no warranty on every day wear and tear.


As part of our production process, we kiln dry and fumigate all of our products to make sure the wood is clear of insects. Sometimes - especially in tropical climates - the wood may still attract insects, so it’s imperative to give the pieces the appropriate care. Any problems related to insects occurring after the purchase is subject to warranty at the discretion of the seller.

Lighting

It’s important that you take care and pay attention with all of our electrical items. All of our lighting products come with a one year warranty, which covers the electrical wiring of the item. With our lighting, please use the bulb recommended in writing on the appliance. Improper usage of the product, including when you use the wrong bulb, will void the warranty.

Rugs

Normal wear and tear does not come under our warranty. Roll and fold marks from shipping do not come under warranty either, because they will disappear with routine cleaning and vacuuming. 

Warranty Claim

If you have a warranty claim, call House of AnLi at +65 6235 3851, or email us at info@houseofanli.com. When you send us an email, it would be good to attach some pictures to support the claim. 

It is at the discretion of House of AnLi to repair or replace the product or the part. Refunds are not available. If identical materials are unavailable at the time of repair or replacement, we will substitute for materials of equal or better quality. Replacement fabrics may vary in colour from the original due to differences in dye lots. The warranty covers the product, parts, and labour costs involved in the repair, but excludes transport or freight costs associated with the claim.

All claims are subject to the discretion of House of AnLi. The warranties provide coverage to the original retail purchaser, and do not apply to rented, business, commercial or other non-residential issues. House of AnLi may refuse a claim if the defect or damage is caused by use other than its intended use, or improper care of the product.