+65 6235 5193 / 6235 3851
info@houseofanli.com
Level 2 Unit 21/22, Tanglin Mall
Level 3 Unit 17/21, Tanglin Mall
COVID-19 UPDATE
Updated as of 28 March 2022
This page aims to clear up the most frequently asked questions on our response to the situation.
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YOUR SAFETY AND WELL-BEING
IS OUR COMMITMENT
We have implemented all precautionary measures and safety protocols advised by ministry of health and relevant bodies to keep our customers, our team and our community healthy.
Ensuring that our stores and restaurants at Tanglin Mall remains a welcoming environment and your pieces are delivered to you safely remains paramount.
YOUR SAFETY AND WELL-BEING
IS OUR COMMITMENT
We have implemented all precautionary measures and safety protocols advised by ministry of health and relevant bodies to keep our customers, our team and our community healthy.
Ensuring that our stores and restaurants at Tanglin Mall remains a welcoming environment and your pieces are delivered to you safely remains paramount.
FAQ
Frequently Asked Questions
How can you reach us?
Will my order be affected?
Orders will remain uninterrupted and continue to be processed in a timely manner.
However, there still might be slight delays for all international shipments during this period and we apologise for any inconvenience caused.
What happens when I purchase online?
Upon confirmation of order, our team will contact you shortly to arrange a delivery time.
Please do contact us if you do not receive your order confirmation within 12 hours.
Can I opt for self-collection from the store?
Yes, you may opt for self pick up at the store upon checking out with the cart.
Can I request for any refund or exchange?
HEALTH AND
SAFETY MEASURES
We have implemented work from home arrangements for all staff that are not essential to our operations.
We have introduced new safe distancing measures for our delivery teams during delivery and assembly of furniture.
Daily temperature checks and mandatory safe distancing measures are in place for all our staff.
Split shifts and staggering of work hours for all staff working on-premise are in place.
Surgical masks will be worn by our delivery staff throughout the delivery process and by all staff on-premise.
Hand sanitisers are provided on our premises for use before checking in.
We are trying to keep our deliveries as contactless as possible.